You’ve just finished treating a patient. The appointment went brilliantly — they were smiling, grateful, and genuinely thrilled with the results. They thanked you on the way out, said they felt so much better, and walked out the door happy. And then… life moved on. They went home, got busy, and never left a review. Not because they didn’t want to — simply because they forgot, or it wasn’t the first thing on their mind.
Now ask yourself: is this helping your business?
Are you being rewarded for the hard work, care, and effort you put into every single patient visit?
The truth is, if happy patients aren’t leaving feedback, your clinic is missing one of the most powerful tools for growth — and that’s where automation comes in.
Why Patient Reviews Matter
Online reviews build trust before a new patient even contacts your clinic. They act as social proof, showcasing the real experiences of people you’ve helped. But relying on patients to remember to leave reviews on their own often leads to missed opportunities.
That’s why setting up an automated review collection process is essential.
Automating Review Requests with Cliniko
Cliniko makes it easy to request feedback automatically, so your patients are prompted at the right time — without you needing to chase them.
Here’s how it works:
1. Enable Appointment Follow-Up Communications
Cliniko allows you to send automated messages after appointments. This is the perfect moment to ask for a review, while the positive experience is still fresh.
2. Create a Simple Review Request Template
Your message should be short, friendly, and easy to act on. For example:
“Thank you for visiting us today! If you enjoyed your experience, we’d love it if you could leave us a quick review here: [This is where you add your review URL].” If sending via SMS we'd recommend using a URL shortening service to keep the SMS content short and lower your costs
3. Add Your Review Link
Include a direct link to your Google Reviews, Facebook page, or preferred platform so patients can leave feedback in one click.
4. Automate the Timing
Schedule the message to send a few hours after the appointment or the next day — when patients are relaxed and more likely to respond.
The Result: More Reviews, More Growth, Less Effort
With automation in place, your clinic consistently collects reviews from happy patients — without awkward follow-up conversations or manual reminders.
You do the hard work.
Cliniko helps make sure you get the recognition.
Want More Reviews Without the Extra Work?
If you’re a busy clinic owner, you may already be thinking:
“This sounds great… but I honestly don’t have the time to set it all up.”
That’s exactly where we can help.
We can set up your entire automated patient review process through Cliniko for you — from messaging templates to timing, links, and a smooth workflow that runs in the background while you focus on patient care.
If you’d like more reviews, more visibility, and a system that works without adding to your workload, feel free to get in touch.
Let us take care of the setup — so you can focus on what you do best.